IT Helpdesk Support (1st & 2nd Line)

Role Overview & Responsibilities

Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support (1st* and 2*nd* Line)* to join the team, full time, on a permanent basis.
Here’s a taste of what you’ll be doing –

• To set up, install and configure hardware.
• To provide support for software and all hardware.
• To carry out scheduled operational routines as requested.
• To carry out housekeeping tasks and back-ups as requested
• To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
• To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.
• To create reports as and when required.
• To implement Activate & Summit parameters.
• To maintain the companies telephone systems.
• To maintain a log of all IT tickets and user requests.
• To maintain and implement IT security best practices across all IT systems.
• To monitor and respond to alerts from all monitored IT systems.
• To work within accordance with any agreed internal Service Level Agreements.
• To report to and escalate any issues where required to the IT team leader.

What we’re looking for:

• You will have a strong understanding of IT Systems and Microsoft packages.
• A basic understanding of network infrastructure is required.
• Experience in 1st and 2nd line support.
• Must have experience in Actie Directory/Group Policy as administrator level at least.

To be considered for this position please apply below.

Job Types: Full-time, Permanent